Frequently Asked Questions
Everything you need to know about your Wofeel London experience.
Where does Wofeel London ship to?
We offer insured international shipping to over 50 countries. Standard delivery within the UK typically takes 2-4 business days, while international orders may take 7-14 business days depending on the destination.
What is your return and exchange policy?
We want you to love your purchase. If you are not satisfied, you can return unworn items in their original packaging with tags attached within 30 days of delivery for a full refund or exchange.
How do I find the right size?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our chart to ensure a perfect fit, as our London-designed silhouettes are tailored for a modern aesthetic.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure checkout.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to our carrier's portal to monitor your package's journey.
Are your materials sustainably sourced?
At Wofeel London, we are committed to ethical fashion. We prioritize working with suppliers who adhere to fair labor practices and utilize high-quality, durable fabrics designed to last beyond a single season.